We would just like to thank all our customers for being patient with our restaurant & cafe staff throughout the“eat out to help out” scheme in August.
We were much busier than expected! It was great seeing so many returning customers in our restaurant & cafe.
We would just like to inform all of our customers that our restaurant re-opened Monday 6th July with table service (no booking service). Our mezzanine café will also be opening on Monday 6th July with limited seating. Both our restaurant and mezzanine café have been deep cleaned and will be regularly sanitised.
To our regular and new customers we’d just like to inform you that things will be done a little bit differently now, as to be expected.
Lily Pond Restaurant
Monday to Saturday: 9:00am – 4:30pm
Sunday: 10:00am – 4:30pm
There will now be a one way system into our restaurant. Customers will be asked to make their way up the restaurant ramp, if there is a queue we ask that you wait patiently and you will then be greeted by a member of staff. We will ask you to wait whilst a member of staff takes you to your table. Another member of staff will be with you shortly to take your order and serve you, please note our staff member will take your order and deliver your food and drinks to your table, there is no need for you to wait at a counter. After you have finished your meal you will be asked to go to the till point and pay, where possible please make this a contactless card payment. Please leave everything on the table for a member of staff to clear down and sanitise ready for the next customer. You will be asked to leave via the conservatory exit.
During your visit to our restaurant the lead customer will be asked for contact information which we will keep on record for 21 days, when this period is up we will destroy your details. Please note your details will not be used for any other purpose.
Our toilets will be open for customers to use. We do ask that you be mindful of others and wash your hands before and after use. We will have sanitising stations available at the entrance and exit of the restaurant.
7 days a week – 10:00am- 4:00pm
We again will have a one way system in place. Please access the cafe via the houseplant stairs (Our lift is available for those who require it, once on the mezzanine level please join the queue) and exit down the opposite set of stairs in the café. Please follow the markings on the floor and keep your distance when queuing. Again, sanitising stations will be available upon entrance and exit of the café.
We would also just like to remind customers when in store please keep your distance from other customers and staff where possible. We now have additional sanitising stations available in the store.
Thank you and we look forward to welcoming all our customers back to our Lily pond restaurant and mezzanine café.